Refund policy
Return & Refund Policy
At NexaCart.Shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
- Customers may request a return within 7 days of receiving the product.
- The item must be unused, in its original condition, and in its original packaging.
- Products that are damaged due to misuse or normal wear and tear are not eligible for return.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or an unboxing video. We will arrange a replacement or refund after verification.
Refunds
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 5–7 business days.
- Shipping charges (if any) are non-refundable unless the error was on our part.
Non-Returnable Items
- Personal care and hygiene products.
- Products marked as "Final Sale" or "Non-Returnable."
- Gift cards.
Order Cancellation
Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: nexcart4official@gmail.com
WhatsApp: +91 96333 21052