Return and Refund Policy

Your Pet's Happiness is Our #1 Priority

At NexaCart, we know every pet is unique with their own preferences. If your furry friend doesn't love their new product, we'll make it right - no questions asked!

30-Day Happiness Guarantee

We Accept Returns For: • Products your pet simply doesn't like or won't use • Items that don't fit your pet properly • Defective or damaged products • Products that don't meet your expectations • Change of mind - we get it, pets can be picky!

Super Easy Return Process

1. Contact Us: Email info@nexacart.shop with your order number
2. Free Return Label: We'll email you a prepaid shipping label within 24 hours
3. Pack & Ship: Use original packaging if possible, but don't worry if you don't have it
4. Fast Refund: Full refund processed within 3-5 business days after we receive your return

What You Get Back • 100% Full Refund - No hidden fees or restocking charges • Free Return Shipping - We cover the cost, always • Store Credit Option - Get 10% bonus if you choose store credit instead • Exchange Available - Swap for a different size or product

Our Promise to Pet Parents

We're pet parents too! We understand that buying online for your pet can be tricky. That's why we make returns completely risk-free. If you're not 100% satisfied, we'll refund every penny.

Questions? Email us at info@nexacart.shop. We're here to help!